We often emphasise how essential workplace relationships and teamwork are to the long-term success of any business. But if even after the thousandth soft skills training there’s still no meaningful change—or retention rates remain stuck—it’s time to try something different.
The workplace is evolving. Economic shifts and generational changes challenge the status quo. And as we know, in business, one of the most expensive sentences is: “This is how we’ve always done it.” That mindset often drives away talented employees who, feeling boxed in, leave for somewhere they believe offers more freedom and growth. But the story can go differently—if we’re willing to explore new solutions. Here’s how we can build communication around employee strengths.
Generational issue—or a difference in strengths?
The first step in improving retention is recognising and valuing employees’ strengths. Everyone is unique, and so are their strengths. CliftonStrengths® identifies, acknowledges, and uses the strengths of individuals and teams—an insight that can shape tailored communication strategies.
By mapping strengths, we can understand the unique capabilities and traits of our colleagues, enabling personalised communication—regardless of generation. Instead of labelling something as a “generational problem,” we can see it as an individual pattern that may be addressed and resolved.
Why personalised communication matters for retention
Like a puzzle
Know the ability—develop the person
Knowing strengths doesn’t only highlight positives; it helps avoid misinterpretations. With this understanding, integrating different work styles is far smoother.
Pro tip: When developing communication strategies, focus on targeted growth. Strength-based development leads to more effective teamwork and optimised performance.
Leadership responsibility – retention tools can be learned
People learn best through practice—and leaders set the tone. A leadership mindset that adapts to the individual, their strengths, and the situation is crucial.
Leadership isn’t only about delivering results—it’s about supporting and developing people to create a sustainable, thriving culture. That takes time, energy, and focus. In reality, leaders rarely have all three in abundance.
CliftonStrengths® offers a shortcut: applying it to workplace communication fosters more effective collaboration and a positive atmosphere. Recognising strengths and tailoring communication builds stronger relationships and drives performance. If you’re ready to see how strength-based communication could improve retention in your organisation, let’s map your team together and get started.