Organizational culture is often likened to a well-oiled machine: if the designated methods are applied, everything runs smoothly. In reality, however, these dynamics—just like people—are much more sensitive. The interactions, the way we show up and influence each other at work, reveal the subjective side of how things function. As leaders, we are the integrating points of this “collective nervous system,” which means we have a significant impact on its overall operation. If we find that certain problems persist despite all our efforts, it’s worth directing our attention to more fundamental processes for resolution.
The Switches of Our Nervous System
Our nervous system is constantly under the influence of various stimuli: internal mantras, past experiences, and physical environments all shape our responses. A single word, gesture, or email can trigger “survival mode,” activating the brain’s emergency response. Research shows that 60% of leadership decisions made under stress are effective in the short term but have harmful long-term consequences (Source: McKinsey 2023).
Stagnation occurs when we get stuck in these behavioral patterns, and fear of expectations—rather than our goals—becomes the driving force behind our decisions. At this point, the autonomic nervous system takes over, and both in our own behavior and in collaboration with others, “fight-or-flight” responses dominate. This leads to an unsustainable state that first results in declining performance and eventually burnout.
How Do These Leadership Patterns Filter Down to the Organizational Level?
Beyond the Fight-or-Flight Response
Neuroleadership in Practice
Sustainable change takes time. It requires consistency and effort. In these cases, we don’t just seek surface-level fixes—we look deep into our patterns and identify the neuroleadership techniques that work best for us, whether it's a specific breathing technique, a reflective exercise, or cognitive reframing. Beyond internal work, we can also shape our environment to support our resilience. This might involve minimizing unnecessary stimuli or clutter, or using stress-reducing tools such as a fidget spinner, stress ball, or even keeping a loved one’s photo on our desk.
Leaders are the regulators of the organizational nervous system. When they consciously develop their own resilience, the whole organization benefits. One study found that teams led by emotionally intelligent leaders had 37% higher engagement and 31% lower turnover (Daniel Goleman, 2023). Change doesn’t happen overnight—but when the leader transforms, the organization transforms too.
So even when we find ourselves in a dysfunctional state, we won’t just patch up the leaks with temporary stress reactions—we can cut off the source entirely by understanding how our nervous systems function.