We’ve all had moments in conflict where we felt powerless, unable to control our emotional reactions. Leaders are especially vulnerable to this pressure, as they’re often expected to make decisions untouched by emotion. But do we really need to leave our feelings at the door—or is there a healthier way to navigate stress? The answer lies in understanding how our nervous system works.
The Illusion of Objectivity
The belief that leaders should remain purely objective—like looking through a perfectly clear window—is still common in modern workplaces. In reality, that “window” is more like a pair of colour-tinted sunglasses: at a festival, the world looks rosy; when you’re exhausted, everything feels grey.
Many still equate professionalism with being emotionless. But that’s an illusion. Emotions shape every workplace interaction, and denying that reality only increases tension—both within ourselves and across our teams.
According to Gallup, workplace stress, anxiety, and anger have stayed at elevated levels since the pandemic. Emotions are present in every situation. The real question is: how do we work with them?