One of our clients in the service sector was struggling with rapid turnover — particularly in a customer-facing team. They brought us in while still hiring for several positions.

Instead of waiting for a “full” team, we ran a half-day, narrative-based [eureka] program designed for mixed groups. It gave existing staff and new hires a common goal and a chance to connect outside their usual roles. Within three months, turnover in that team had slowed noticeably.

Team building isn’t the reward for already having a strong team — it’s one of the tools for creating one. And if you’re ready to break the turnover cycle and start building trust now, we’d be happy to help you make that first step count.