When we think about a problem within a company—and how to solve it—we often tend to isolate one specific cause and try to "fix" or "eliminate" it to prevent further issues.
But more often than not, this only leads to symptom management, and the problem resurfaces later.
For long-term solutions, we need to shift our perspective—take a step back and observe company operations from a broader view.
Let’s look at everything from a systems perspective.
It might be surprising, but this approach actually helps us better tune in to what’s happening inside the people we work with.
Zoltán Gazsi, Managing Director of Eisberg Hungary Kft., spoke about this—and more—with Gabi Bódi, co-founder of [eureka] Consulting & Games—in the latest episode of our Game Changers Podcast.
Human-centered thinking—and what’s behind it
Behind every company operation lies a web of connections. It may seem complicated to untangle, but once we accept that every thread begins with a human being, understanding becomes easier.
When we listen to people’s experiences and personal stories, solutions often become clearer and more effective.
According to Zoltán Gazsi, even a situation as simple as an internal promotion isn't just a professional move—it can be an emotional rollercoaster for both the person promoted and the rest of the team. In these cases, open communication becomes crucial:
“It’s not easy to understand that both the person promoted and the team are entering a new situation.
We usually say: okay, either support this person you already know, or we’ll bring in an external hire.
But people are always afraid the outsider will be someone who doesn’t know what they’re doing—so they start supporting the internal candidate.
It’s a game. The new leader needs to understand their new function, what will change.
We need to walk them through scenarios—what kind of comments might come their way, and how not to misuse their new position.”