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Leadership Dilemmas and Solutions

Leadership Dilemmas and Solutions

How to See Beyond the Surface!

How to See Beyond the Surface!

zoltan gazsi eisberg gabi bódi smiling in a podcast studio

Leadership Dilemmas and Solutions

How to See Beyond the Surface!

4 minutes

2025. máj. 6.

Organizational Culture

Leadership

Podcast

zoltan gazsi eisberg gabi bódi smiling in a podcast studio

Leadership Dilemmas and Solutions

How to See Beyond the Surface!

4 minutes

2025. máj. 6.

Organizational Culture

Leadership

Podcast

zoltan gazsi eisberg gabi bódi smiling in a podcast studio

Leadership Dilemmas and Solutions

How to See Beyond the Surface!

4 minutes

2025. máj. 6.

Organizational Culture

Leadership

Podcast

When we think about a problem within a company—and how to solve it—we often tend to isolate one specific cause and try to "fix" or "eliminate" it to prevent further issues.
But more often than not, this only leads to symptom management, and the problem resurfaces later.

For long-term solutions, we need to shift our perspective—take a step back and observe company operations from a broader view.
Let’s look at everything from a systems perspective.

It might be surprising, but this approach actually helps us better tune in to what’s happening inside the people we work with.
Zoltán Gazsi, Managing Director of Eisberg Hungary Kft., spoke about this—and more—with Gabi Bódi, co-founder of [eureka] Consulting & Games—in the latest episode of our Game Changers Podcast.

Human-centered thinking—and what’s behind it

Behind every company operation lies a web of connections. It may seem complicated to untangle, but once we accept that every thread begins with a human being, understanding becomes easier.
When we listen to people’s experiences and personal stories, solutions often become clearer and more effective.

According to Zoltán Gazsi, even a situation as simple as an internal promotion isn't just a professional move—it can be an emotional rollercoaster for both the person promoted and the rest of the team. In these cases, open communication becomes crucial:

“It’s not easy to understand that both the person promoted and the team are entering a new situation.
We usually say: okay, either support this person you already know, or we’ll bring in an external hire.
But people are always afraid the outsider will be someone who doesn’t know what they’re doing—so they start supporting the internal candidate.
It’s a game. The new leader needs to understand their new function, what will change.
We need to walk them through scenarios—what kind of comments might come their way, and how not to misuse their new position.”

Finding root causes for clarity

As a senior leader, you naturally can’t see everything.
But a well-structured internal network helps ensure no one falls through the cracks—and that problems are addressed in the right way.

“In a 200-person organization, I could no longer see everyone—but I made sure to bring in people who could see five others, or 25 more.
You need this kind of depth if you want to operate effectively—otherwise, you’re just chasing shadows,”
shares Zoltán Gazsi.

If we truly want to uncover root causes, we must create an environment where problems can be spoken aloud.
One of Zoltán’s go-to tools is something he calls “loss hunting”—intentionally making space for complaints, questions, or minor frustrations.
Because often, it’s the seemingly small issues that cause the biggest disruptions.

The worst thing we can do is sweep them under the rug to preserve a polished image.
Openness and genuine curiosity about the organization’s real state will serve us far better than a flawless façade.

As a senior leader, you naturally can’t see everything.
But a well-structured internal network helps ensure no one falls through the cracks—and that problems are addressed in the right way.

“In a 200-person organization, I could no longer see everyone—but I made sure to bring in people who could see five others, or 25 more.
You need this kind of depth if you want to operate effectively—otherwise, you’re just chasing shadows,”
shares Zoltán Gazsi.

If we truly want to uncover root causes, we must create an environment where problems can be spoken aloud.
One of Zoltán’s go-to tools is something he calls “loss hunting”—intentionally making space for complaints, questions, or minor frustrations.
Because often, it’s the seemingly small issues that cause the biggest disruptions.

The worst thing we can do is sweep them under the rug to preserve a polished image.
Openness and genuine curiosity about the organization’s real state will serve us far better than a flawless façade.

Hurt closes, understanding opens

It’s not always easy to talk about the underlying issues—because people hold back.
There’s a fear: what if voicing a concern just opens the floodgates to endless complaints?

But if we can’t put ego aside and focus on shared solutions, we might lose our colleagues' trust in the long run.
Zoltán Gazsi believes it’s essential to follow up on problems and learn to show up not for ourselves—but for results:

“Usually, the problem someone raises isn’t something minor.
It’s just been wrapped up in layers—and if you don’t unwrap it, you learn nothing.
The question is: can you create a culture where in a meeting, people don’t attack each other’s personalities, but actually discuss the topic?
It’s really hard, because things can easily slip into the personal.”

In a safe organizational culture, people can voice opinions not only about the system—but about each other.
Knowing someone else’s perspective makes it easier to adjust your behavior, explain your actions, or clear up misunderstandings.

As leaders, it’s our job to plant and nurture this mindset—so that it becomes a true part of the company culture.

Want to explore the topic in more depth?
Listen to the full conversation in the latest episode of our Game Changers Podcast!

It’s not always easy to talk about the underlying issues—because people hold back.
There’s a fear: what if voicing a concern just opens the floodgates to endless complaints?

But if we can’t put ego aside and focus on shared solutions, we might lose our colleagues' trust in the long run.
Zoltán Gazsi believes it’s essential to follow up on problems and learn to show up not for ourselves—but for results:

“Usually, the problem someone raises isn’t something minor.
It’s just been wrapped up in layers—and if you don’t unwrap it, you learn nothing.
The question is: can you create a culture where in a meeting, people don’t attack each other’s personalities, but actually discuss the topic?
It’s really hard, because things can easily slip into the personal.”

In a safe organizational culture, people can voice opinions not only about the system—but about each other.
Knowing someone else’s perspective makes it easier to adjust your behavior, explain your actions, or clear up misunderstandings.

As leaders, it’s our job to plant and nurture this mindset—so that it becomes a true part of the company culture.

Want to explore the topic in more depth?
Listen to the full conversation in the latest episode of our Game Changers Podcast!

Fund it intriguing?

Hop on a Zoom call with us. The first 30 minutes are on us!

Fund it intriguing?

Hop on a Zoom call with us. The first 30 minutes are on us!

Fund it intriguing?

Hop on a Zoom call with us. The first 30 minutes are on us!

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Copyright © 2025 EUREKA GAMES Ltd. – All rights reserved

Contact

Wondering how it all works? Let’s talk.

Pick a time that works for you and someone from our team will answer all your questions.


Your chosen slot will automatically appear in your calendar.

Email

Got questions? Drop us a line!

Phone

Quick question? Give us a shout!

Eureka logo

Copyright © 2025 EUREKA GAMES Ltd. – All rights reserved

Contact

Wondering how it all works? Let’s talk.

Pick a time that works for you and someone from our team will answer all your questions.


Your chosen slot will automatically appear in your calendar.

Email

Got questions? Drop us a line!

Phone

Quick question? Give us a shout!

Eureka logo

Copyright © 2025 EUREKA GAMES Ltd. – All rights reserved